Supplier Resources
We value strong, transparent partnerships with our suppliers. This page provides quick access to essential documents, policies, and tools needed to support compliance, quality, and collaboration across our supply chain.
Supplier Resource Documents
Supplier Onboarding Portal
Supplier Onboarding Portal
Supplier onboarding module in JAGGAER Direct, the HYMH procurement platform; must have login credentials to access.
Manuals, Guidelines & Requirements
Supplier Expectations Manual
Defines the expectations necessary to ensure a successful partnership between suppliers and HYMH, including HYMH's Quality Policy.
Supplier Quality Manual
Requirements that all suppliers of production components and assemblies must comply with to confirm quality standards are met.
Supplier Packaging Guidelines for North America
General guidelines on minimum packaging requirements for production materials shipped to the HYMH North American assembly and manufacturing facilities.
Aftermarket Supplier Packaging Guidelines
Minimum packaging standards for aftermarket parts and materials intended for use as service parts shipped to HYMH Distribution Centers, helping ensure product quality, cost efficiency and safe handling.
Inbound Freight Routing Instructions for North America
Inbound freight instructions for North America including Shipper's Requirements, Compliance Program, Routing Instructions and Customs Brokerage Information.
Commercial Invoice Requirements
Compliance requirements necessary to support HYMH and U.S. Custom's initiatives for commercial invoices and country of origin markings.
Bar Code Label Requirements
Standards for printing and applying bar code labels to packages shipped to HYMH.
Importer Security Filing (ISF) Requirements
Compliance requirements necessary to support HYMH and U.S. Custom's initiatives for commercial invoices, ISF and Country of Origin Markings.
Importer Security Filing (ISF-10) Template
U.S. Customs and Border Protection template for importers (also known as 10+2).
Customs Trade Partnership Against Terrorism (C-TPAT) Security Questionnaire Letter
HYMH Customs Compliance Officer's letter of explanation regarding requirement to complete C-TPAT Security Questionnaire.
Customs Trade Partnership Against Terrorism (C-TAPT) Security Questionnaire
Security questionnaire for suppliers covering physical, procedural, cyber, seal, conveyance, personnel, agriculture, security training and awareness requirements for supply chain employees.
Policies & Statements
Business Partner Code of Conduct Policy
Standards by which HYMH expects its business partners to conduct business.
Human Rights Policy Statement
Principles, policies and practices that demonstrate Hyster-Yale, Inc. (parent company) respect for and commitment to the fundamental human rights; applicable to all employees and those doing business with or on behalf of the Company.
U.S. Government Procurement Clauses Policy
Laws and regulations suppliers providing goods or services to HYMH for U.S. Government contracts must comply with.
Electronic Systems User Policy
Explains proper usage of company-provided digital tools to support business activities while minimizing risks and ensuring compliance with all applicable policies.
Forced Labor Statement
Hyster-Yale, Inc. (parent company) commitment to ethical business practices, human rights, fair labor practices and corporate responsibility worldwide.
Purchase Orders Terms & Conditions
North America Purchase Order Terms & Conditions
Legal and operational requirements that suppliers in North America must follow when fulfilling orders, including delivery expectations, quality standards, compliance with laws, and remedies for non-performance.
EMEA Purchase Order Terms & Conditions (English)
Legal and operational requirements suppliers in EMEA must follow when fulfilling orders, including delivery expectations, quality standards, compliance with laws, and remedies for non-performance.
Brazil Purchase Order Terms (English)
Legal and operational requirements suppliers in Brazil must follow when fulfilling orders, including delivery expectations, quality standards, compliance with laws, and remedies for non-performance.
Brazil Purchase Order Terms & Conditions (Portuguese)
Legal and operational requirements suppliers in Brazil must follow when fulfilling orders, including delivery expectations, quality standards, compliance with laws, and remedies for non-performance.
Mexico Purchase Order Terms & Conditions (English)
Legal and operational requirements suppliers in Mexico must follow when fulfilling orders, including delivery expectations, quality standards, compliance with laws, and remedies for non-performance.
Forms & Training
Parts Approval Form
Formally verify and approve that a supplier’s part meets all required specifications, quality standards, and performance criteria before used in production.
Parts Approval Form (Chinese)
Formally verify and approve that a supplier’s part meets all required specifications, quality standards, and performance criteria before used in production.
Parts Approval Training (Chinese)
Training for Parts Approval Form completion (Chinese).
Engineering Change Request Form
Propose, evaluate, and initiate changes to product designs, specifications, or processes to improve performance, correct issues, or meet new requirements.
Engineering Change Request, Process Change Request & Parts Approval Submission Training
Training for Engineering Change Notice, Process Change Request and Parts Approvals Submission Forms.
Process Change Request & Engineering Change Request Training (Chinese)
Training for Change Request and Engineering Change Request Forms (Chinese).
Supplier Corrective Action Request (SCAR) Form
Formally documents and addresses quality or process issues, requiring the responsible party to identify the root cause and implement corrective measures to prevent recurrence.
Supplier Corrective Action Request (SCAR) Form (Chinese)
Formally documents and addresses quality or process issues, requiring the responsible party to identify the root cause and implement corrective measures to prevent recurrence.
Supplier Corrective Action Request (SCAR) Training (Chinese)
Training for Supplier Corrective Action Request Form.
Interactive Corrective Action Management (ICAM) for Suppliers Training
Training for completing Interactive Corrective Action Management (ICAM) to facilitate timely corrective action response and control.
Control Plan Training
Outlines structured approach to control process and product characteristics to customer requirements.
Failure Modes and Effects Analysis (FMEA) Training
Structured approach used to identify potential failure modes in a product or process, assess their impact, and prioritize actions to mitigate risks.
Trial Sample Tag
Shipping tag example for trial samples.
Supplier Capability Study Form Template
Used to assess and validate a supplier’s ability to consistently meet production, quality, and delivery requirements.
Casting & Welding Classifications & Requirements
Quality Control Standards for Iron & Steel Castings
Specifications that iron and steel castings must meet to adhere to HYMH quality control standards.
Welding Classification & Requirements
Criteria that welded components must meet to adhere to HYMH quality control standards.
Welding Classification & Requirements (Chinese)
Criteria that welded components must meet to adhere to HYMH quality control standards.